Question 1

How long does delivery take?

Accepted Answer

Orders placed on business days before 4:00 PM are usually shipped the same day. Delivery takes 1-2 business days within Germany. For deliveries to other European countries, delivery takes 3-5 business days.

Question 2

How can I arrange a return?

Accepted Answer

Contact our customer service by phone or email. You will receive a free return shipping label and can return the item within 14 days of receipt. After we receive and inspect the goods, the refund will be processed within 5 business days.

Question 3

What payment methods do you offer?

Accepted Answer

We accept prepayment by bank transfer, payment on account (for registered business customers), PayPal, credit card (Visa, Mastercard) and SEPA direct debit. For bulk orders, we offer individual payment arrangements.

Question 4

How does B2B ordering work?

Accepted Answer

Register as a business customer and get access to special B2B terms, net prices and extended payment options such as purchase on account. Our B2B team is available for individual inquiries and bulk orders.

Question 5

What does the warranty cover?

Accepted Answer

All products at KOSATEC come with full manufacturer warranty. The warranty period varies by manufacturer and product category, but is at least 24 months. In warranty cases, we handle the process with the manufacturer on your behalf.

Question 6

How can I reach support?

Accepted Answer

Our support team is available Monday to Friday from 08:00 AM to 05:00 PM. Phone: +49 (0) 531 210 54-10, Email: support@kosatec.de. For technical inquiries, please use our contact form with a detailed description of your issue.